We hope this letter finds you and your family in good health! Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to caring for you.
Infection control has always been a top priority for our practice and you may have seen this during your visit to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- When you arrive with your mask on, you will have hand sanitizer that we will ask you to use when you enter the office.
- You may see that our waiting room will no longer offer mints, brochures, or zen sand gardens. These items are difficult to clean and disinfect.
- A PPE fee of $20 will be applied to your first visit with us to compensate for the hospital grade infection control measures during Phase II of reopening. You will only be charged once for this fee.
- Appointments will be managed to allow for social distancing between patients and give our team the adequate time to disinfect between patient appointments. To compensate for this, we are expanding our hours to give more opportunities to patients in need of care.
For a complete list of what we’re doing to ensure your safety please see our infection control page: https://sweetspotdental.com/covid-19-safety-protocols/
We’re excited to see all your beautiful smiles again and are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe in our practice. We will be reaching out to patients that are currently in the middle of treatment or need prioritization. As always, to make an appointment, please call our office at (617) 945-1974 or email us at: firstname.lastname@example.org
We value your loyalty and look forward to welcoming back our patients, neighbors, and friends!
Dr. Jeffrey E. Greenberg DMD